PDO Login FAQs

How do I login?

• If you are a new user, you will first go to the Professional Development Online (PDO) catalog. From here you will create a new account. This will prompt you to enter personal information and then create a user name and password. Be sure to make note of the email address that you list, because if you have forget your user name or password in the future, this is the address that will be used to contact you.
• If you are a returning PDO user, you will click on login in the PDO catalog.

What if my username and password I chose do not allow me to login?

• Usernames and passwords are case sensitive. Be sure you are typing them in the same as when you created your account.
• Try using the "Forgot your password?" link in the PDO catalog. By entering your email address, the system will email your username and password to you.

What if I receive the error message, "The username you entered already exists in the PDO system" when I attempt to create my PDO account?

• Someone has used this username already, so you will have to follow the link at the bottom of the error message to try a new user name. You will not have to re-enter the other information that you have already entered. Only the username and password fields will be cleared.

What if I receive the error message, “You must provide a unique email address. The email address you entered already exists in the PDO system” when I attempt to create my account?

• Check the email address to see if you entered it correctly.
• If the email was entered correctly, you may already have a PDO account, or someone may have created one using your email. If you feel you might already have an account but can not remember the username or password, use the “forgot my password” function at the bottom of the error message. Your username and password will be sent to the email that you are attempting to use.

I've updated my PDO username and password. Why can't I login to my course in Blackboard?

• Any change to your username and password in PDO may take up to four hours to be in place in the courseware (Blackboard). In the interim, your previous username and password will work.
• If you cannot access PDO, you are probably entering an incorrect login. Try your username and password again.

Why don't I see my course when I login to Blackboard?

• The course may not have started for the semester/subscription period yet. Check the course description for start and end dates.
• If you previously bookmarked your course login page, you may be accessing the wrong courseware. Login to Blackboard.
• You may have been dropped from the course. There may be a problem with your course registration. Login in to PDO to check the status of your registration.

What is the difference between PDO and the courseware (Blackboard)?

• The PDO catalog is an information HUB for students. It facilitates the exchange of student information between multiple system administrators. PDO allows you to submit online registration requests, track the status of these requests as they go through the approval process, receive feedback by email regarding the approval or rejection of your registration request, create or change your user name and password, update your profile and pay for your course.
• The UT TeleCampus courses are hosted on Blackboard courseware. By logging in to Blackboard you will find course content, syllabus if available, information on assignments and tests and other items that make up the virtual classroom. You will login to your course in Blackboard to do your coursework, communicate with your instructor and fellow students, and participate in your class.
• Information from PDO is sent to the courseware (Blackboard) to create your courseware account, to create or update your username and password, to update your email address, and to provide you with course access.
• Your PDO username and password will give you access to the courseware and other services, as applicable to your course.

What if I've forgotten my username and password?

• You can use the "Forgot your username and/or password?" link on the PDO login page to retrieve your password. The system will prompt you for the email address you entered when you created your PDO account and will then email the password to the address in your Student Profile. If the password retrieval function does not work for you, contact the UTTC by phone, toll-free at 1-888-TEXAS16 for assistance (between 8 a.m. and 5 p.m., Monday through Friday, Central time). We cannot respond to an email request for your login.

How do I pay for my PDO course?

• If your course does not require approval, you will have the opportunity to checkout while requesting registration for the course. First, add the course that you would like to purchase to your cart. Next, you will need to click on the checkout button located next to the shopping cart preview. If you have not already created a PDO account you will need to do so at this time. If you already have an account you will need to login at this time. Once you have logged in you will have the opportunity to review your cart and make sure that everything is correct before clicking on continue. Next you will need to verify your user information and make any changes that are necessary and click save and proceed when finished. Now you will be able to enter your credit card information to complete your transaction online, click submit payment to proceed. After submitting your payment you will have the opportunity to review the payment confirmation and print out for your records.
• If your course does require approval for enrollment you will select the course you are interested in and add to your cart. Next you will click on the checkout button found next to the shopping cart preview. If you have not already created a PDO account you will need to do so at this time. If you already have an account you will need to login at this time. After logging in you will need to verify your user information and make any changes that are necessary and click save and proceed when finished. Now you have the opportunity to review your cart and make sure the course selected is correct. If so, click submit request to request approval from the instructor to enroll in the course. After receiving approval from the instructor you will get an email confirmation telling you log back in to PDO to complete the checkout for your course. Once you have logged back in and clicked on checkout, you will have the opportunity to review your cart and make sure that everything is correct before clicking on continue. Next you will need to verify your user information and make any changes that are necessary and click save and proceed when finished. Now you will be able to enter your credit card information to complete your transaction online, click submit payment to proceed. After submitting your payment you will have the opportunity to review the payment confirmation and print out for your records.

Still having problems?

• Contact UTTC Student Services at uttcpdo@utsystem.edu or toll-free 1-888-TEXAS-16 Monday through Friday 8 a.m. to 5 p.m., Central Time.
• Depending on your course, technical support may be available 24x7.